Up to 45 minutes duration in bite-sized chunks | Online study | Certificate |
Providing patients with up-to-date information is vital for a positive patient experience. Surgeries can maintain accuracy in their information by leveraging the advanced features of Surgery Connect and X-flow.
X-flow is an interactive tool that allows you to view and update your Surgery Connect call flows. You can dictate what your patients hear and where their call is routed when they ring your practice telephone numbers, taking advantage of some advanced features to offer alternative services or important information.
This course will guide you through the advanced mechanics of X-flow, offering detailed insights into its features and equipping you with the skills to create effective call flows.
Learning Objectives
By completing this eLearning you will understand:
- How to use the features of X-flow
- The advanced uses of X-flow features
- The functions of X-flow blocks
- How you can optimise your call flow
Advanced features of X-flow include:
- Text-to-speech customisation
- Optimisation of call flows
- Personalised call routing
- Usage of playlists
- Patient Signposting
User Story
โWe looked at the configuration of our existing call system, and at how we wanted things to work for us and our patients.
Katie Stanton,
Practice Manager, Cornerstone Practice