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Advanced Course | Up to 45 Minutes Duration | Bite-Sized Chunks | Online Study | Self-Printed Certificate
Course Description
The Mastering X-flow course for Surgery Connect users equips you with the skills, knowledge, and confidence needed to leverage all the features and create effective call flows.
The course is designed to highlight how X-flow is an interactive tool that allows you to dictate what your patients hear and where their call is routed when they ring your practice telephone numbers, taking advantage of some advanced features to offer alternative services or important information.
Advanced Features of X-flow
Take complete control of your text-to-speech output. Customize voice, pacing, emphasis, and other expressive elements.
Personalised Call Routing
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Personalised call routing ensures urgent cases are prioritized and routine calls are handled efficiently.
Optimisation of Call Flows
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Automatically direct patients to the right service, improving patient experience and practice efficiency.
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Learning Objectives
By completing this eLearning you will be able to:
- Identify and navigate the core features of X-Flow to manage call routing efficiently.
- Demonstrate how to apply key features to improve workflow processes.
- Explore advanced X-Flow capabilities to optimise call handling within your surgery.
- Describe the function of different X-Flow blocks and how they impact call routing.
- Assess your current call flow and identify areas for improvement using X-Flow features.
- View and evaluate examples of best-practice call flows designed to enhance patient access.
Once you have completed all the lessons and successfully passed the assessment, you will receive a certificate that you can print out and include in your Personal Development portfolios.
Who Is It for?
- Practice managers, and administrators responsible for managing call flows and patient access.
- Practice IT & Digital Leads responsible for configuring and optimising telephony and digital communication tools.
- Clinical Safety Officers overseeing the safe and efficient use of digital communication systems within the practice.
User Story
โWe looked at the configuration of our existing call system, and at how we wanted things to work for us and our patients.
Katie Stanton,
Practice Manager, Cornerstone Practice
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Course Structure
This eLearning course uses progressive lessons to build knowledge. Lessons may include supporting images, interactive demos, or videos. Lessons can be taken in any order and paused/resumed at any time.
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Assessment and Certification
This self-paced course has no deadline. Some courses include a final test with a required pass mark for certification. Upon passing, learners receive a downloadable certificate for personal development portfolios.
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Navigation Help
For detailed guidance on navigating the eLearning lessons effortlessly, explore our comprehensive instructional course. This course provides step-by-step instructions and tips to enhance your learning experience.