![](https://surgeryconnect.academy/wp-content/uploads/2024/02/Reports.png)
Up to 20 minutes duration in bite-sized chunks | Online study | Certificate |
Course Overview
Surgery Connect provides intuitive management reporting tools to help manage call volumes and better understand demand.
This course will walk you through everything you need to know about Reports and Data Analysis. It will help you to report on call traffic to maintain the highest level of service, improve answer times and manage call routing to minimise queue times and reduce missed calls.
Benefits:
Better practice resource planning
![Call Volumes Illustration](http://surgeryconnect.academy/wp-content/uploads/2024/01/Call-Volumes.png)
Improved patient experience
![Positive Patient Experience Illustration](https://surgeryconnect.academy/wp-content/uploads/2024/02/Positive-Experience.png)
Comply with national reporting standards
![Reporting illustration](https://surgeryconnect.academy/wp-content/uploads/2024/02/Reporting.png)
Learning Objectives
By completing this eLearning you will learn:
- All about the aim and purpose of the Reports Portal
- The terminology we use throughout the Reports Portal
- How to access the Reports Portal
- The data set available in the Monthly Management Report
- How to interpret the standard reports in the Reports Portal
- How to extract the call data for further analysis and interrogation
You will receive your certificate after completing all of the lessons and passing the end-of-course assessment.
User Story
โAll of the features are helpful, but the reporting is powerful for capacity planningโ
Katherine Rush, Operations Manager at GP Health Partner