Course description
The ‘Top 5 X-flow blocks’ course is designed to build your expertise in call flow optimisation. You will gain a deep understanding of our most impactful X-flow blocks and their practical applications, equipping you with the confidence and knowledge to suggest effective solutions to Practice Managers. By completing this course, you’ll be better able to help practices improve their efficiency, manage patient demand, and free up valuable staff time through intelligent call flow design.
Learning objectives
By completing this eLearning, you will be able to:
Once you have completed all the lessons and successfully passed the assessment(s), you will receive a certificate that you can print out and include in your Personal Development portfolios.
Who is it for?
Course structure
This eLearning course uses progressive lessons to build knowledge. Lessons may include supporting images, interactive demos, or videos. Lessons can be taken in any order and paused/resumed at any time.
Assessment and certification
This self-paced course has no deadline. Some courses include a final test with a required pass mark for certification. Upon passing, learners receive a downloadable certificate for personal development portfolios.
Navigation help
For detailed guidance on navigating the eLearning lessons effortlessly, explore our comprehensive instructional course. This course provides step-by-step instructions and tips to enhance your learning experience.
Lesson resources
Included below are links to further, more detailed information about the various elements of the Top 5 X-flow Blocks. Just click the images for quick access. Enjoy!
Guides and resources:
Adding Check and Cancel to your call flow Guide
Service Delivery Console – Calendars Guide
Set up a Direct Dial Guide
Adding Groups Guide
Configuration Console – Groups Guide
SMS feature Guide
SMS charges Guide
Call Routing considerations checklist
Text-to-speech Guide
X-flow – Playlists Guide
X-flow – Testing my Call Flow Guide
