GOAL PATHWAY
Align with NHS priorities
Our learning paths are carefully curated to help you deliver the best possible experience for staff and patients.
Align your practice with the future of healthcare by mastering the digital tools essential for the NHS 10-Year Plan. This pathway guides you through the three strategic shifts, focusing on transitioning from analogue to digital by leveraging AI-driven workflows and integrated communication. You will learn how to utilise X-on Health’s ecosystem to move care from hospital to community, enabling remote consultations and localised support, while harnessing data insights to shift the focus from sickness to prevention. Equip your team to deliver a modern, proactive service that meets the long-term goals of a reformed healthcare system.
We have created a series of courses, webinars, and resources to help you achieve this goal.
Key courses:
Explore key courses designed to align your practice with NHS strategic priorities—transitioning from analogue to digital through AI tools, integrated telephony, and data analytics. We recommend completing these modules to streamline daily consultations, reduce administrative burden, and maximise time for proactive patient care.
Watch and learn
-
Equity of access: Introducing Omni Consultations
Can’t view the content?
Streamline patient access with a unified workflow that handles voice, digital, and staff-supported requests. This session features a live Voice Agent demo, showing how automated call-ins capture structured data to ease form reliance and reduce queues. You will learn to lower call volumes via self-booking, automate triage with Surgery Assist, and ensure true patient choice, all while accessing the CPD-certified training needed for a smooth rollout.
-
Intellect – Real results from real users
Can’t view the content?
In this live, 30-minute session, attendees heard directly from early adopters about how Ambient Voice Technology (AVT) is cutting admin, restoring focus and helping clinicians spend more time with patients.
-
Improving the patient journey with X-flow
Can’t view the content?
X-flow is the interactive tool that allows you to view and update your Surgery Connect call flows with ease.
-
Introduction to Management Reporting
Can’t view the content?
Make best use of these reports to check you are making progress and improving patient access through the Surgery Connect features implemented and changes made.
-
Improve the patient journey with Patient Callback
Can’t view the content?
The concept is simple – place your patients in a virtual queue, let them go about their day (saving time and money) and automatically call them back when they reach the front of the queue.
-
Enabling patient empowerment with Check & Cancel
Can’t view the content?
The Check and Cancel self-serve option allows patients to check their upcoming appointments or cancel them at their convenience, without needing to speak with reception.
Related resources:
General resources:
Help centre
Surgery Connect newsfeed
Phonebar Prompt Card
Call Routing considerations checklist
Check and Cancel troubleshooting
Patient-facing resources – supporting successful adoption:
Our collection of Patient-Facing Resources makes it simple to promote new features to your patients.
Surgery Assist
Check and Cancel
Surgery Connect
Surgery-Led Appointment Bookings
Surgery Intellect
Case studies:
Streamlining patient navigation at Frome Medical Practice
The Bay Medical Practice improves access transparency via Website Widgets in Surgery Connect
Keppoch Medical Practice supports out-of-hours patient access through Surgery Assist
Alexander House Surgery enhances equitable access with Voice Agent
Reducing call wait times at Whitehill Surgery
