patient-facing resources
Surgery-Led Appointment Booking
Our resources are easy to access, download, or print, making it simple to promote the Surgery-Led Appointment Booking feature to your patients.
Please review the content to ensure it aligns with your intended message and maintains the tone of voice you wish to convey.
Page contents
Poster
A print-ready poster to place in your building to help communicate to your patients.
Newsletter and website Information
Introductory information that can be published in your surgery newsletter or in the ‘News’ section of your website, containing more details for your patients to read.
Suggested newsletter and website information
Book your next appointment with a simple text message
We are excited to introduce a new, more convenient way to book your appointments. Our new SMS Appointment Booking feature allows us to send you a secure link via text message, for specific clinics and health checks (like your upcoming flu vaccination) giving you the power to book, reschedule, or cancel your appointment directly from your phone.
How does it work?
For certain appointments, our team will send you a SMS message with a unique link. Simply click the link, confirm your date of birth for security, and you’ll be able to see available appointment times and choose the one that works best for you.
The benefits for you are clear:
- Book 24/7: No more waiting until the surgery opens. Book your appointment at a time that suits you, directly from the link we have sent you.
- Save time: Avoid phone queues and wait times.
- More control: Easily manage your appointments and reduce the chance of missed appointments.
This new system is part of our commitment to making healthcare more accessible and efficient for you.
Social media templates
We have pre and post-launch examples of text and images that you can use to promote the new feature to your patients.
Suggested pre-launch social media template
Coming Soon!
Get ready for a faster, easier way to book your appointments. We’re launching a new SMS Appointment Booking feature, which will allow you to book, check, reschedule, and cancel appointments directly from your phone via a secure text message link.
The benefits for you are clear:
- Book 24/7: No more waiting until the surgery opens. Book your appointment at a time that suits you.
- Save time: Avoid phone queues and wait times.
- More control: Easily manage your appointments and reduce the chance of missed appointments.
Stay tuned for more details!
Suggested post-launch social media template
It’s here! We’re thrilled to announce that our new SMS Appointment Booking feature is live.
We can now send you a text message with a secure link, so you can book your appointments instantly, no need to call. It’s quick, convenient, and gives you more control over your healthcare.
The benefits for you are clear:
- Book 24/7: No more waiting until the surgery opens. Book your appointment at a time that suits you.
- Save time: Avoid phone queues and wait times.
- More control: Easily manage your appointments and reduce the chance of missed appointments.
Try it out today!
Digital display templates
We have pre and post-launch examples of resources that you can display in reception and waiting room areas to promote the new feature to your patients.
Email templates
Example wording that can be used in an email to help you explain the new feature to your patients.
Suggested Pre-Launch Email Template
Subject: An exciting new way to book your appointments is coming soon!
Dear [Patient Name],
We’re always looking for ways to improve our services and make things easier for you. Soon, we will be introducing SMS Appointment Booking, a new feature that will allow us to send you a secure text message link so you can book, reschedule, or cancel appointments directly from your phone.
This will mean less time on the phone and more convenience for you.
We’ll be in touch with more information soon.
Best wishes,
The [Practice Name] Team
Suggested Post-Launch Email Template
Post-Launch
Dear [Patient Name],
Great news! Our new SMS Appointment Booking feature is now active.
From now on, when you need to book an appointment, we may send you a text message with a unique booking link. Simply click the link to view available slots and book your appointment instantly.
This new feature gives you:
- The ability to book at any time, day or night.
- A faster way to book without waiting on hold.
- The flexibility to manage your appointments on the go.
We hope you find this new service helpful.
Sincerely,
The [Practice Name] Team
SMS templates
Example SMS messages you could send to your patients to help explain to your patients about the new feature.
Suggested pre-launch SMS template
Pre-launch
Coming soon: A new way to book appointments! We’ll soon be able to send you a link to book appointments directly via text. Stay tuned!
Suggested post-launch SMS template
Post-launch
Great news! Our new SMS Self Appointment Booking feature is now active, giving you more control of your appointments.
