patient-facing resources
Omni Consultation and Voice Agent
Our resources are easy to access, download, or print, making it simple to promote Omni Consultations and the new Voice Agent to your patients.
Please review the content to ensure it aligns with your intended message and maintains the tone of voice you wish to convey.
Page contents
Poster
A print-ready poster to place in your building to help communicate to your patients.
Newsletter and website information
Introductory information that can be published in your surgery newsletter or in the ‘News’ section of your website, containing more details for your patients to read.
Suggested newsletter and website information
Get the right care, your way: Introducing our new Voice Agent
We know that calling the surgery with a medical request can sometimes be a busy experience. To make it easier for you to reach us and get the help you need, in a way that best suits you, we are introducing a helpful new tool called a Voice Agent.
What is the Voice Agent? Instead of waiting for a receptionist, speak your request to an automated system. It securely gathers your details and means you don’t need to wait in a queue.
The Voice Agent captures your details instantly and submits them directly for clinical review and triage.
How it benefits you:
- No need to wait: You can submit your medical request details immediately by voice without waiting to speak to a member of staff.
- Efficient Triage: Your medical needs are assessed following the same high quality triaging process, whether voiced or typed.
- Provides additional access choice: If you don’t want to (or struggle to) complete the online form and prefer to skip waiting in the telephone queue, this is a secure and simple way to share your medical needs using just your voice.
Need extra help? If you prefer not to use the Voice Agent or find you are struggling with the process, you can still choose to hold the line to speak directly to a member of our team. They will be happy to assist you by capturing the details of your medical request over the phone.
Try our new Voice Agent next time you call for a faster, simpler way to get your request to the right person.
Social media templates
We have pre and post-launch examples of text and images that you can use to promote the new feature to your patients.
Suggested pre-launch social media template
Coming Soon: A New Way to Submit Medical Requests!
We are introducing a new, accessible Voice Agent to give you more options when you call us. You will soon be able to submit your medical request details simply by speaking your request on the phone to an automated system, no waiting required. Launching on [Date]!.
Suggested post-launch social media template
LIVE NOW: Our New Voice Agent is Here!
Need to submit a medical request? Try our new Voice Agent! Simply call the practice and speak your details directly to the agent for improved access choices. If you need a little extra help, our staff are still here to assist you on the phone. Get the right care, your way!
Digital display templates
We have pre and post-launch examples of resources that you can display in reception and waiting room areas to promote the new feature to your patients.
We have created an informative video that you can use on your waiting area TV screens to help inform patients of the new Voice Agent feature for capturing medical requests.
Email templates
Example wording that can be used in an email to help you explain to your patients what Check and Cancel is.
Suggested pre-launch email template
Subject: Important Update: Introducing our new Voice Agent for medical requests
Dear [Patient Name],
We are excited to announce the launch of a new Voice Agent feature on [Date of Launch], designed to give you more options when submitting medical requests.
What is the Voice Agent? This is a secure and accessible new feature for patients who prefer to contact the practice by telephone. Instead of waiting to speak to a staff member (or completing the online form), you can choose to complete your medical request form simply by speaking your answers directly to our Voice Agent.
Why use it?
- No waiting: Submit your request details immediately without waiting in a phone queue.
- Efficient Triage: Your medical needs are assessed following our same high quality triaging process, whether voiced or typed.
- Ease of Use: Simply follow the voice prompts to share your information.
We look forward to offering you more accessibility and a faster way to get the help you need.
Sincerely, The Team at [Practice Name]
Suggested post-launch email template
Subject: NOW LIVE: Submit your medical request via our new Voice Agent
Dear [Patient’s Name],
Our new Voice Agent is now live and ready to assist you with your medical requests!
The next time you call the practice, you will have the option to interact with the Voice Agent to submit your medical request. This is a fast, secure, and additional accessible way to ensure our team has the details they need to triage your request efficiently.
How to use it:
- Call the practice: Select the Voice Agent option when prompted.
- Speak your details: Answer a few short questions about your request.
- Submit: Your information is captured instantly and sent directly to our staff for review and triage.
Need assistance? If you find you are struggling with the Voice Agent or prefer to speak with someone, you can still hold the line to speak to a member of our team who will capture your details for you.
Try the new Voice Agent today for a quicker way to connect with us.
Sincerely, The Team at [Practice Name]
SMS templates
Example SMS messages you could send to your patients to help explain to your patients what Check and Cancel is.
Suggested pre-launch SMS template
[Practice Name]: We’re introducing a NEW Voice Agent on [Date]! You can submit medical requests simply by speaking on the phone, no waiting required. More choice, efficient triage.
Suggested post-launch SMS template
[Practice Name]: Our NEW Voice Agent is live! Call us to submit your medical request details quickly by voice. If you need help, our staff are still available on the phone.
