Media library
Dive into our extensive Media Library to browse our curated videos and webinars. Filter by product, role, and goal, as well as use keywords to instantly find the professional insights you’re looking for.
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Equity of access: Introducing Omni Consultations
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Streamline patient access with a unified workflow that handles voice, digital, and staff-supported requests. This session features a live Voice Agent demo, showing how automated call-ins capture structured data to ease form reliance and reduce queues. You will learn to lower call volumes via self-booking, automate triage with Surgery Assist, and ensure true patient choice, all while accessing the CPD-certified training needed for a smooth rollout.
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Streamline workflows with Advanced Clinical Systems Integration
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Advanced integration via API access to the clinical management system enables a range of enhanced features to be delivered by cloud based telephony whilst providing greater safety and compliance.
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Improve the patient journey with Patient Callback
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The concept is simple – place your patients in a virtual queue, let them go about their day (saving time and money) and automatically call them back when they reach the front of the queue.
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Enabling patient empowerment with Check & Cancel
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The Check and Cancel self-serve option allows patients to check their upcoming appointments or cancel them at their convenience, without needing to speak with reception.
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Maximising the power of the Phonebar – EMIS
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Take a comprehensive overview of the advantages of implementing advanced Menus with smart call routing options within your Surgery Connect system.
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Maximising the power of the Phonebar – SystmOne
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The Phonebar is a small but powerful desktop app that gives access to Surgery Connect features for your staff.
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Improve the patient journey with Intelligent Call Routing
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Take a comprehensive overview of the advantages of implementing advanced Menus with smart call routing options within your Surgery Connect system.
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Enhance patient access with Surgery Assist
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Learn how Surgery Assist proactively engages patients through an intuitive chatbot interface, effectively understanding and resolving complex administrative queries.
