WATCH AND LEARN
Unlock the power of Intelligent Care Navigation
In these sessions, our expert trainers guide you through key features that can reduce wait times, lighten staff workload and enhance patient access.
Each session include real-life use cases and CPD-accredited learning signposts to help you implement change with confidence.
Choose a subject to view a recording of the session.
Enhance Patient Access with Surgery Assist
Transform your consultations with Surgery Intellect, powered by TORTUS
Improve the patient journey by reducing call wait times
Improve the patient journey with Intelligent Call Routing
Maximising the power of the Phonebar
Enabling patient empowerment with Check & Cancel
Improve the patient journey with Patient Callback
Streamline workflows with Advanced Clinical Systems Integration
Introduction to Management Reporting
Improving the patient journey with X-flow
Unlock Your Phonebar’s full potential
Intellect – Real results from real users
Enhance patient access with Surgery Assist
Learn how Surgery Assist proactively engages patients through an intuitive chatbot interface, effectively understanding and resolving complex administrative queries.
Can’t view the session video? Click here
Can’t view the session video? Click here
Transform your consultations with Surgery Intellect, powered by TORTUS
Discover how Surgery Intellect, powered by TORTUS, streamlines clinical documentation by drafting accurate notes from real-time patient consultations in seconds, all while ensuring full compliance with built-in safety and NHS governance standards.
Improve the patient journey by reducing call wait times
Explore the features of Surgery Connect designed to reduce your call waiting times.
Can’t view the session video? Click here
Can’t view the session video? Click here
Improve the patient journey with Intelligent Call Routing
Take a comprehensive overview of the advantages of implementing advanced Menus with smart call routing options within your Surgery Connect system.
Maximising the power of the Phonebar – SystmOne
The Phonebar is a small but powerful desktop app that gives access to Surgery Connect features for your staff.
Can’t view the session video? Click here
Can’t view the session video? Click here
Maximising the power of the Phonebar – EMIS
Take a comprehensive overview of the advantages of implementing advanced Menus with smart call routing options within your Surgery Connect system.
Enabling patient empowerment with Check & Cancel
The Check and Cancel self-serve option allows patients to check their upcoming appointments or cancel them at their convenience, without needing to speak with reception.
Can’t view the session video? Click here
Can’t view the session video? Click here
Improve the patient journey with Patient Callback
The concept is simple – place your patients in a virtual queue, let them go about their day (saving time and money) and automatically call them back when they reach the front of the queue.
Streamline workflows with Advanced Clinical Systems Integration
Advanced integration via API access to the clinical management system enables a range of enhanced features to be delivered by cloud based telephony whilst providing greater safety and compliance.
Can’t view the session video? Click here
Can’t view the session video? Click here
Introduction to Management Reporting
Make best use of these reports to check you are making progress and improving patient access through the Surgery Connect features implemented and changes made.
Improving the patient journey with X-flow
X-flow is the interactive tool that allows you to view and update your Surgery Connect call flows with ease.
Can’t view the session video? Click here
Can’t view the session video? Click here
Unlock Your Phonebar’s full potential
As a clinician, the Phonebar can save you up to an hour every day, with just three simple tips. Learn how to streamline communication, speed up common tasks, and simplify access to essential features – all without breaking your workflow.
Intellect – Real results from real users
In this live, 30-minute session, attendees heard directly from early adopters about how Ambient Voice Technology (AVT) is cutting admin, restoring focus and helping clinicians spend more time with patients.
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