Understanding Clinical Safety and Surgery Connect

Learn to identify and mitigate potential clinical risks by implementing best practices and leveraging Surgery Connect features to enhance patient safety and ensure robust compliance.

  • Tier: Advanced
  • Duration: Up to 30 minutes
  • Online study
  • Self-printed certificate

CPD-certified course

(

1 CPD Point

CPD point)

This course has been certified by the CPD Certification Service as conforming to continuing professional development principles. After completing the course, a certificate will be downloadable to enhance your personal development portfolio.

Current Status

Not Enrolled

Price

Free

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Course description

Understanding Clinical Safety and Surgery Connect is an eLearning course designed to equip practices with a comprehensive understanding of potential clinical risks associated with the system. The course delves into Surgery Connect’s functionalities, empowering learners to implement best practices and appropriate business processes that minimise these transferred risks, enhance patient safety, and improve overall clinical outcomes.

Throughout the training, learners are guided through a clear, structured approach to managing internally identified risks. For each scenario, the course explains the specific risk, recommends actionable steps for your practice, and demonstrates how features of Surgery Connect can be leveraged to manage it. Ultimately, this course serves as a vital tool to help clinical safety officers and practice staff ensure essential processes are followed and effective risk mitigations are confidently adopted.

Learning objectives

By completing this eLearning, you will be able to:

  • Identify key clinical safety risks associated with some of the Surgery Connect features and how they impact patient safety.
  • Revisit and update recommended business processes to enhance safety and compliance.
  • Leverage specific features within Surgery Connect to proactively manage and mitigate transferred risk.
  • Identify and access available training resources to improve understanding and implementation of best practices in this critical topic area.

Once you have completed all the lessons and successfully passed the assessment(s), you will receive a certificate that you can print out and include in your Personal Development portfolios.  

Who is it for?

  • Practice Managers who are responsible for overseeing practice operations
  • Clinical Safety Officers overseeing the safe and efficient use of communication systems within the practice

Course structure

This eLearning course uses progressive lessons to build knowledge. Lessons may include supporting images, interactive demos, or videos. Lessons can be taken in any order and paused/resumed at any time.

Assessment and certification

This self-paced course has no deadline. Some courses include a final test with a required pass mark for certification. Upon passing, learners receive a downloadable certificate for personal development portfolios.

Navigation help

For detailed guidance on navigating the eLearning lessons effortlessly, explore our comprehensive instructional course. This course provides step-by-step instructions and tips to enhance your learning experience.


Lesson Resources

Included below are links to further, more detailed information about the various elements of the Clinical Safety Course. Just click the images for quick access. Enjoy!

Applicability of DCB 0129 / DCB 0160

NHSE Digital Clinical Safety Strategy

CQC Assessment Framework

Business Continuity Guide

Course Content

Introduction
Business continuity – Interruption of service
Call volumes & Calendars
Call routing & messaging
Patient identification
Photo Requests and video calls
SMS communications
User permissions and access
Course assessment

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