Join this 30-minute session to explore how new Surgery Connect features reduce reception “phone fatigue” and give patients more autonomy. Discover how live website widgets manage expectation queues to curb the morning rush, while dynamic, department-specific callbacks personalize patient signposting. You will also see how voicemail transcriptions and Power BI dashboards save admin time and drive data-backed decisions, alongside simpler silent monitoring for staff training and CPD-accredited rollout resources.