Mastering the Phonebar 2026 (EMIS Web)

Current Status

Price

Free

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We will automatically push any Phonebar updates to you as a user – you don’t need to do a thing.
You can see which version of the Phonebar you are using by selecting About from the User Menu

Course description

The Mastering the Phonebar course for EMIS Web users covers everything you need to build the skills, knowledge and confidence of Phonebar users within your practice.

With this course, you will identify the benefits of using the many functions of the Phonebar, the value of integration with your clinical system and learn how to tailor the Phonebar to meet your daily telephony needs.

Learning objectives

By completing this eLearning, you will be able to:

Confidently navigate the Phonebar, identifying and using its key features.
Demonstrate how to customise and use specific features to meet your individual needs.
Identify and utilise all available contact methods to communicate effectively with patients and colleagues.
Use the Phonebar’s clinical system integration features to manage patient interactions effectively.

Once you have completed all the lessons and successfully passed the assessment(s), you will receive a certificate that you can print out and include in your Personal Development portfolios.

How can the Phonebar help you?:

Who is it for?

All practice staff that use a telephone
All Healthcare professionals who want to streamline patient communication

User Stories

Listen to David Blake from York Medical Group talk about how they make the most of the Phonebar’s features.

Course structure

This eLearning course uses progressive lessons to build knowledge. Lessons may include supporting images, interactive demos, or videos. Lessons can be taken in any order and paused/resumed at any time.

Assessment and certification

This self-paced course has no deadline. Some courses include a final test with a required pass mark for certification. Upon passing, learners receive a downloadable certificate for personal development portfolios.

Navigation help

For detailed guidance on navigating the eLearning lessons effortlessly, explore our comprehensive instructional course. This course provides step-by-step instructions and tips to enhance your learning experience.

Included below are links to further, more detailed information about the various elements of the Reports and Data Analysis course. Just click the images for quick access. Enjoy!