Course description
The Mastering X-flow course for Surgery Connect users equips you with the skills, knowledge, and confidence needed to leverage all the features and create effective call flows.
The course is designed to highlight how X-flow is an interactive tool that allows you to dictate what your patients hear and where their call is routed when they ring your practice telephone numbers, taking advantage of some advanced features to offer alternative services or important information.
Advanced Features of X-flow:
Learning objectives
By completing this eLearning, you will be able to:
Once you have completed all the lessons and successfully passed the assessment(s), you will receive a certificate that you can print out and include in your Personal Development portfolios.
Who Is It For?
“We looked at the configuration of our existing call system, and at how we wanted things to work for us and our patients.”
Katie Stanton, Practice Manager at Cornerstone Practice
Course structure
This eLearning course uses progressive lessons to build knowledge. Lessons may include supporting images, interactive demos, or videos. Lessons can be taken in any order and paused/resumed at any time.
Assessment and certification
This self-paced course has no deadline. Some courses include a final test with a required pass mark for certification. Upon passing, learners receive a downloadable certificate for personal development portfolios.
Navigation help
For detailed guidance on navigating the eLearning lessons effortlessly, explore our comprehensive instructional course. This course provides step-by-step instructions and tips to enhance your learning experience.
Lesson resources
Included below are links to further, more detailed information about the various elements of the Top 5 Blocks course. Just click the images for quick access. Enjoy!
Guides and resources:
Adding Check and Cancel to your Call Flow Guide
Service Delivery Console – Calendars Guide
Set up a Direct Dial Guide
Adding Groups Guide
Configuration Console – Groups Guide
SMS feature Guide
SMS charges Guide
Call Routing considerations checklist
Text-to-speech Guide
X-flow – Playlists Guide
X-flow – Testing my Call Flow Guide
Voicemail Guides:
Voicemail feature Guide
Voicemail Pin Guide
Configuring Voicemail Guide
Adding Prompts in Voicemail Blocks Guide
Demos:
All Mastering X-flow Demos
