New release – Managing your Calendars in the Phonebar

Learn how this new feature allows practice staff to quickly and easily modify their calendar status, making system behaviour changes directly from the Phonebar.

  • Tier: Foundation
  • Duration: Up to 5 minutes
  • Online study
  • Self-printed certificate

Current Status

Not Enrolled

Price

Free

Get Started

Course description

The Managing Your Calendars in the Phonebar course provides a step-by-step guide to viewing and changing calendar modes in the Phonebar. You will learn how this new feature allows practice staff to quickly and easily modify their calendar status, making system behaviour changes (like closed or emergency) more immediate and accessible.

Learning objectives

By completing this eLearning, you will be able to:

  • Locate and access the Calendar Override feature within the Phonebar via the Service Control Window.
  • Utilise and manage Calendar Override modes to effectively control service availability.
  • Identify the visual indicators of an active override and how to cancel an override.

Once you have completed all the lessons and successfully passed the assessment(s), you will receive a certificate that you can print out and include in your Personal Development portfolios.  

Who is it for?

  • Practice Managers and Operational Leads – responsible for management of calendar modes to maintain efficient inbound call demand.
  • The Wider Practice – those who require visibility into practice operations and status. 

Suggested courses

We suggest completing this related course to put this feature into context. You might also find it helpful to explore our newest feature, now available in Surgery Connect.

    • Surgery Connect

    Getting started with the Phonebar

    Learn how to navigate the system, manage communications, and optimise your workflows. Gain the essential skills to start utilising the Phonebar and discover its benefits.

    • Foundation
    • Surgery Connect

    New release: Silent Monitoring in the Phonebar

    Learn about the benefits of using Silent Monitoring within your practice and how to effectively integrate it into your relevant workflows.

    • Foundation

Course structure

This eLearning course uses progressive lessons to build knowledge. Lessons may include supporting images, interactive demos, or videos. Lessons can be taken in any order and paused/resumed at any time.

Assessment and certification

This self-paced course has no deadline. Some courses include a final test with a required pass mark for certification. Upon passing, learners receive a downloadable certificate for personal development portfolios.

Navigation help

For detailed guidance on navigating the eLearning lessons effortlessly, explore our comprehensive instructional course. This course provides step-by-step instructions and tips to enhance your learning experience.


Course Content

Using Calendar Overrides in the Phonebar

Ratings and Reviews

0.0
Avg. Rating
0 Ratings
5
0
4
0
3
0
2
0
1
0
What's your experience? We'd love to know!
No Reviews Found!
Show more reviews
What's your experience? We'd love to know!