Top 5 Surgery Connect tips

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Price

Free

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Course description

The Top 5 Surgery Connect Tips course provides you with the skills, knowledge, and confidence to implement five practical and actionable tips to help improve the patient experience at your practice. By implementing these strategies, you can streamline workflows, enhance patient satisfaction and make the most of Surgery Connect’s capabilities.

Each tip is supported by a detailed explanation of its benefits and a step-by-step implementation guide. You’ll also gain access to helpful resources and tools to measure your success effectively.

While these tips may not address every customer’s unique needs, they highlight the flexibility and configurability of Surgery Connect, providing valuable insights into optimising its features for your practice.

Learning objectives

By completing this eLearning, you will be able to:

Make the Check and Cancel feature available around the clock for patient convenience.
Tailor your call routing to match patient needs and improve practice efficiency.
Optimise the Patient Callback feature to streamline patient communications, improve access and reduce administrative burden.
Effectively signpost your patients to other essential services, improving access and support and reducing administrative intervention.
Understand how to assess the effectiveness of the features and tips you’ve implemented to improve patient satisfaction and practice efficiency.
Keep your practice updated with the latest updates and features in Surgery Connect for continued improvements.

Once you have completed all the lessons and successfully passed the assessment(s), you will receive a certificate that you can print out and include in your Personal Development portfolios.

Who is it for?

Practice Managers, Administrative staff, and team members responsible for evaluating the benefits of the Surgery Connect features to ensure they align with patient care and operational goals.

Course structure

This eLearning course uses progressive lessons to build knowledge. Lessons may include supporting images, interactive demos, or videos. Lessons can be taken in any order and paused/resumed at any time.

Assessment and certification

This self-paced course has no deadline. Some courses include a final test with a required pass mark for certification. Upon passing, learners receive a downloadable certificate for personal development portfolios.

Navigation help

For detailed guidance on navigating the eLearning lessons effortlessly, explore our comprehensive instructional course. This course provides step-by-step instructions and tips to enhance your learning experience.

Lesson resources

Included below are links to further, more detailed information about the various elements of the Top 5 Surgery Connect Tips. Just click the images for quick access. Enjoy!