Transforming primary care with Surgery Assist

Learn how Surgery Assist can be used to automates routine task, improve patient access, and provide actionable data to optimise your surgery’s performance.

  • Tier: Foundation
  • Duration: Up to 10 minutes
  • Online study
  • Self-printed certificate

Current Status

Not Enrolled

Price

Free

Get Started

Course description

This course provides a high-level exploration of Surgery Assist, an AI-driven digital assistant designed to alleviate operational pressures in general practice. You will learn how it automates routine tasks, improves patient access, and provides actionable data to optimise your surgery’s performance.

Learning objectives

By completing this eLearning, you will be able to:

  • Explain how Surgery Assist acts as a 24/7 Digital Receptionist using intelligent signposting to direct patients to appropriate alternative services like Pharmacy First or community resources.
  • Explain how Surgery Assist adheres to NHS digital risk management standards.
  • Identify various patient entry points and understand how to personalise the assistant’s persona to drive engagement.
  • Understand how the Surgery Insights dashboard can be used to monitor real-time demand and track digital adoption.

Once you have completed all the lessons and successfully passed the assessment(s), you will receive a certificate that you can print out and include in your Personal Development portfolios.  

Who is it for?

  • Primary care professionals who are responsible for practice efficiency, patient access, and digital transformation.

Course structure

This eLearning course uses progressive lessons to build knowledge. Lessons may include supporting images, interactive demos, or videos. Lessons can be taken in any order and paused/resumed at any time.

Assessment and certification

This self-paced course has no deadline. Some courses include a final test with a required pass mark for certification. Upon passing, learners receive a downloadable certificate for personal development portfolios.

Navigation help

For detailed guidance on navigating the eLearning lessons effortlessly, explore our comprehensive instructional course. This course provides step-by-step instructions and tips to enhance your learning experience.


Guides and Resources:

Help Guide Collection

Surgery Assist Case Study – Chawton Park

Surgery Assist Case Study – Poplar Grove Practice

Webinars:

Learn how Surgery Assist proactively engages patients through an intuitive chatbot interface, effectively understanding and resolving complex administrative queries.

Enhance Patient Access Surgery Assist

Self-serve, no queue: A new way for patients to request a callback

Interested in Surgery Assist?

If you want to learn more complete the contact form here or reach out to your dedicated Customer Success Advisor by emailing [email protected]

Course Content

Enabling 24/7 Digital self-service
Using safe AI to enhance signposting
Patient access and experience
Advanced patient experience
Data-Driven Success with Surgery Insights

Ratings and Reviews

0.0
Avg. Rating
0 Ratings
5
0
4
0
3
0
2
0
1
0
What's your experience? We'd love to know!
No Reviews Found!
Show more reviews
What's your experience? We'd love to know!